Legal
Refund Policy
This Refund Policy describes when Memo may issue refunds for paid subscriptions. It does not replace Stripe receipt or dispute procedures.
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1. General Rule
Subscription fees are billed in advance and are generally non-refundable once a billing period has started, except where required by applicable law or expressly approved by Memo in writing.
2. Cancellation vs. Refund
Canceling a subscription stops future charges. Cancellation does not automatically entitle you to a refund for the current billing period unless required by law or approved by Memo.
3. Requesting a Refund
To request review of a charge, contact hi@memo.ly promptly with your workspace name, charge date, and explanation. Memo evaluates requests in its discretion and processes approved refunds through Stripe.
4. Chargebacks and Disputes
Initiating a chargeback without first contacting Memo may result in account suspension. Verified chargebacks may reverse related partner commissions under the Partner Program terms.
See also: Terms of Service, Privacy Policy, Privacy requests, Acceptable Use, Data Processing, Data Request, Cookie Policy, Billing and Refunds, Partner Program, Subprocessors, Security, Accessibility, Vulnerability Disclosure, and Service Status.